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Customer Service Survey

Will you please help us improve our service.

Our objective is to be the best courier delivery service possible. The most effective way we know to reach that goal is to ask you what we can do that might be new or better, and then do it! We'd be very grateful for your comments.

1. What is your first impression of your Customer Service Representatives when they answer your call?

2. Is there anything our Customer Service Representatives could do to better serve you?

3. What's your first impression of our drivers when they come in to pick up or deliver your package?

4. Is there anything our drivers could do to better serve you?

5. Has there ever been a time when you had a problem with ENA that was not solved to your satisfaction?

6. Has there ever been a time when someone at ENA made your experience with us more positive by going above and beyond the call of duty?

7. Do you use our log sheet?           

8. Do you use our control stickers?  


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